Return and refund policy
Refund & Return Policy
Overseas Incorporation (Toyhouse)
Our Commitment to Customer Satisfaction
At Toyhouse, customer satisfaction is important to us. We take care to ensure that our products reach you in good condition. However, if you are not satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.
1. Return Eligibility
We accept return requests within 7 days of delivery, subject to the following conditions:
The product must be unused and in its original condition.
The product must be returned in its original packaging, with all accessories and components intact.
Valid proof of purchase or an order number must be provided.
Return requests made after 7 days from the date of delivery will not be accepted.
2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us at toyhouseindia@gmail.com within 7 days of delivery.
Our team will review your request and assist you with an appropriate resolution, which may include a replacement, refund, or refurbishment, where appropriate and with your consent.
For faster processing, we recommend sharing photographs of the product and its packaging.
3. Non-Returnable & Non-Refundable Items
The following items are generally not eligible for returns or refunds:
Customized or personalized products.
Products purchased during clearance sales or special promotional offers, where clearly marked as non-returnable.
Products that have been used, damaged or altered after delivery.
Products returned without their original packaging or missing components.
This does not affect remedies available under applicable consumer protection laws.
4. Return Shipping, Packaging and Refurbishment Charges
Damaged, defective or incorrect products:
Toyhouse will bear the return shipping charges for approved returns where the issue was present at the time of delivery or was caused by Toyhouse.
Other eligible returns:
Return shipping charges will be the responsibility of the customer.
Packaging requirements: Customers must securely pack the product using its original packaging, where available, or suitable protective packaging to prevent damage during transit.
If the product is returned without adequate packaging, the customer may be responsible for any resulting damage, loss of components or additional handling costs, subject to applicable law.
Refurbishing or repackaging charges:
If an eligible returned product requires cleaning, repackaging, minor restoration or other refurbishment because it was used, handled improperly or returned in a condition different from that in which it was delivered, Toyhouse may deduct reasonable, actual costs from the refund.
Any such charges will be communicated to the customer, where practicable, before the work is carried out.
No refurbishment, repackaging or handling charge will be applied where the product is returned due to a manufacturing defect, transit damage or an error by Toyhouse, provided the customer has followed the return instructions.
5. How to Request a Return
To initiate a return, please email toyhouseindia@gmail.com within 7 days of receiving your order.
Kindly include:
Your order number.
The reason for requesting a return.
Photographs of the product, its condition and packaging, if applicable.
Once your return request is reviewed and approved, our team will share the necessary return instructions, including any applicable packaging requirements and estimated charges.
6. Refund Processing
Once we receive and inspect the returned product, we will notify you whether your refund has been approved. Any applicable return shipping, repackaging, refurbishment or other permitted charges will be disclosed and deducted from the refund where applicable.
Approved refunds will be initiated to the original payment method within 7–10 business days.
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
7. Shipping Coverage
Currently, Toyhouse ships products within India only. We do not offer international shipping at this time.
8. Contact Us
For any questions regarding returns, refunds or orders, please contact:
Overseas Incorporation (Toyhouse)
Email: toyhouseindia@gmail.com
Website: www.toyhouse.com
We appreciate your trust in Toyhouse and look forward to serving you.